I have good news and bad news. The good news is, your First Avenue store is located literally next door to us. In addition, you tend to keep your freezers colder than the other nearby drug stores and bodegas - nice work! - so I like buying my soda there. So, I would love for your store to give us a great experience so we could frequent it regularly. Unfortunately, here's the bad news about your store: everything else.
Let me focus on one main issue, by far the most important concern: the wait. You store is infamous for its long lines. Let's take a look at Exhibit A:
What do we have here?
It's hard to see in this photo, but there are 10 people in front of me in line. Behind me, there are two more. That makes 13!
There is only one cashier. I feel really bad for her. I feel like yelling "IC3!" myself.
Let's review: 13 people in line, 1 cashier.
Bonus: The guy leering at the side of the photo is also a Walgreens employee, but is he helping? No! This guy's job is apparently to stand and greet people who come and go. This guy is the icing on the cake; his presence draws attention to what a problem the wait is. If he weren't there, you might think, "Oh, there is only one person working here. What a shame. Oh well." Instead, you think, "There are other people working here, but they're not helping. Walgreens must want me to wait in line for 15 minutes. I hate them." He adds insult to injury. And honestly, while we're on the subject, why does this guy have a job? He can't really be a greeter, not when you seem so stingy on hiring necessary employees, so I assume he's security. But do you really need security? All the drugs are locked up. None of the other drug stores have security guys. You're not a jeweler. Do you really have a lot of senior citizens stealing greeting cards and packs of gum? If so, they're probably just trying to avoid the lines.